We are currently experiencing unprecedented order volumes. If you have not yet received a shipment tracking number, we are happy to issue a full refund. We apologize for this inconvenience.
We expect current shipping backlogs to be cleared by early January.
Will my WindBlaze™ be delivered despite COVID-19?
Yes, despite the current situation, we continue our deliveries throughout the US.
Who do you ship with?
All WindBlaze™ orders are shipped via the United States Postal Service (USPS).
Do you offer international shipping?
Yes, we currently offer international shipping on all orders. International shipping times may vary depending on destination country.
Will my order be tracked?
Yes. Once your package leaves our warehouse facility, you will be notified by email with a unique USPS tracking number.
Shipping times & Deliveries:
Due to Covid19, current shipping times are longer than usual, however most orders are received with 5-10 working days.
Can I cancel my order?
Yes. Once an order is shipped, you can return it to us for a refund after it has been delivered. We can’t cancel and refund you prior to receiving the product back as the product is valuable.
I received part of my order, where is the rest?
If your order contains multiple items, they may be shipped as separate packages. If your order is shipped in multiple boxes, you will be issued multiple tracking numbers.
Can I have an invoice or a quote?
Yes, please send us an email at firstname.lastname@example.org
What payment methods do you accept?
We accept Credit Card payments primarily. For orders of over $4,000 we can accept wire transfers. Please email us for more information.
Note: We use industry-standard SSL encryption and are PCI-compliant, ensuring all payments are 100% secure, whether processed by Stripe or Authorize.net.
Returns & Refunds:
Please see our Refund Policy. Returns are accepted but you will be asked to return the item prior to a refund being granted.